Privacy Policy — v2555 Platform

v2555 collects personal data from players in Bangladesh and internationally for the purposes of account management, payment processing, identity verification, responsible gaming compliance, and platform improvement. The categories of personal data we collect are as follows:

Registration Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth — collected to verify that you meet the 18+ age eligibility requirement.
• Email address — used for account communications, transaction confirmations, and support correspondence.
• Mobile phone number — used for SMS verification, two-step authentication, and account security alerts.
• Residential address — collected for identity verification and compliance purposes.
• Preferred currency (Bangladeshi Taka, BDT / ৳) and preferred language.

Identity Verification (KYC) Data

• Copies of government-issued identity documents, including National Identity Card (NID), passport, or driving licence.
• Proof of address documents such as utility bills or bank statements dated within the past three months.
• Selfie or photograph submitted alongside identity documents to confirm document ownership.

Financial Data

• Mobile financial service account identifiers (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals — stored in encrypted form.
• Bank account details where bank transfer is selected as the payment method.
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method used.
• Card type (Visa / Mastercard) and the last four digits of any card used for deposits — full card numbers are never stored by v2555.

Behavioural and Technical Data

• Device information: device type, operating system, browser type and version.
• IP address and approximate geographic location derived from IP data.
• Session logs: pages visited, bet placement history, game play history, login and logout timestamps.
• Cookie data and similar tracking technologies as described in Section 4 of this policy.

v2555 does not collect sensitive personal data beyond what is necessary for KYC compliance and responsible gaming obligations. We do not collect biometric data, political opinions, religious beliefs, or health records unless you voluntarily disclose health-related information when contacting our responsible gaming team for support.

v2555 processes your personal data for the following purposes. Each purpose is grounded in a lawful basis — either contractual necessity, legal obligation, legitimate interest, or your explicit consent where required.

v2555 does not use your personal data for automated decision-making that produces significant legal effects on you, except where required for fraud prevention or AML compliance purposes, in which case you have the right to request human review of any automated decision.

Where you have opted in to receive promotional emails or SMS notifications from v2555 — for example, relating to BPL season offers, Eid bonuses, or new game launches — you may withdraw that consent at any time by contacting the support team or using the unsubscribe link included in every marketing communication.

v2555 does not sell, rent, or commercially transfer your personal data to any third party. However, to operate the platform effectively and comply with our legal obligations, we may share specific categories of your data with the following types of third parties under strictly controlled conditions:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard processing partners receive only the data necessary to process your transaction. These providers operate under their own privacy and security policies and are contractually prohibited from using your data for any purpose beyond transaction processing.
• Identity verification providers: Third-party KYC and age verification services that assist v2555 in confirming the identity and age of players. These providers receive identity document data under strict data processing agreements and are not permitted to retain or repurpose that data beyond the scope of verification.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or session-level technical data necessary for game delivery, RNG certification, and platform integration. These providers do not receive personally identifiable information beyond what is technically required for session management.
• Analytics and platform infrastructure providers: Technology partners who provide hosting, analytics, cybersecurity monitoring, and platform performance services. These providers act as data processors under v2555's instructions and are bound by confidentiality obligations.
• Legal and regulatory authorities: Where v2555 is required by law, court order, or regulatory instruction to disclose player data — for example, in connection with anti-money-laundering investigations or fraud enquiries — v2555 will comply with such requirements. Where legally permissible, v2555 will notify the affected player of any such disclosure.

v2555 requires all third-party data processors to implement appropriate technical and organisational security measures, to process personal data only on v2555's documented instructions, and to delete or return data upon the termination of the applicable service agreement.

v2555 uses cookies and similar browser-based technologies to deliver a functional, secure, and personalised experience on the platform. A cookie is a small text file placed on your device by the v2555 website when you visit. Cookies do not contain executable code and cannot access other files stored on your device.

The following categories of cookies are used on the v2555 platform:

• Strictly necessary cookies: These cookies are essential for the platform to function. They manage your login session, maintain your account authentication state, and ensure that bets placed in your session are correctly attributed to your account. These cookies cannot be disabled without impairing the core functionality of the platform.
• Performance and analytics cookies: These cookies collect aggregated, anonymised information about how players interact with the v2555 platform — such as which game categories are most visited, average session lengths, and which device types are used. This data helps v2555 improve the platform experience. No personally identifiable information is included in analytics cookie payloads.
• Functionality cookies: These cookies remember your preferences — such as your chosen language setting (English) and display preferences — so you do not need to re-enter them on each visit.
• Security cookies: Used for fraud detection, bot prevention, and to identify unusual login patterns that may indicate account compromise. These cookies are a component of v2555's platform security infrastructure.

v2555 does not use third-party advertising or retargeting cookies. No cookie data collected on the v2555 platform is shared with advertising networks or used to serve you targeted advertisements on other websites.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, disable, or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your v2555 account and will impair core platform functionality.

v2555 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or to comply with applicable legal, regulatory, and record-keeping obligations. The following retention guidelines apply:

• Active account data: Registration data, contact details, and account preferences are retained for the duration of your active v2555 account and for a period of five (5) years following account closure, in accordance with standard financial record-keeping requirements.
• KYC and identity verification documents: Identity documents submitted for KYC verification are retained for a minimum of five (5) years following account closure. This retention period is required for anti-money-laundering compliance and may be extended where required by applicable law or ongoing investigation.
• Transaction records: Financial transaction history — including deposit and withdrawal records — is retained for a minimum of five (5) years in accordance with financial record-keeping requirements.
• Betting and gaming history: Bet placement records, game round history, and win/loss records are retained for five (5) years following account closure, or longer if required by a specific regulatory or dispute resolution obligation.
• Support correspondence: Records of customer support interactions, including live chat transcripts and email correspondence, are retained for two (2) years from the date of the interaction.
• Self-exclusion records: Where a player has requested self-exclusion for responsible gaming reasons, the self-exclusion record is retained for a minimum of seven (7) years to prevent the inadvertent re-registration of excluded players.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised or aggregated data may be retained indefinitely for statistical and platform improvement purposes.

v2555 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security infrastructure includes the following:

• TLS/SSL encryption: All data in transit between your browser or mobile device and the v2555 platform is encrypted using Transport Layer Security (TLS 1.2 or higher). This applies to login sessions, bet placement, payment processing, and all account management activity.
• Encrypted data storage: Sensitive personal data held in v2555 databases — including payment method identifiers, KYC document references, and account credentials — is stored in encrypted form using AES-256 or equivalent industry-standard encryption.
• Access controls: Access to player personal data within v2555's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories necessary for their specific role. All internal data access is logged and audited.
• Two-factor authentication: v2555 offers optional SMS-based two-factor authentication for all player accounts. Players are strongly encouraged to enable this feature from their account security settings to add an additional layer of protection against unauthorised account access.
• Intrusion detection and monitoring: v2555's infrastructure is monitored continuously for anomalous activity, attempted intrusion, and suspicious login patterns. Automated alerts are triggered when unusual behaviour is detected, enabling rapid response.
• Third-party security audits: v2555 undergoes periodic security assessments conducted by independent third-party security professionals. Findings from these assessments are reviewed and addressed by the v2555 technical team on a priority basis.

While v2555 takes all reasonable steps to protect your personal data, no system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, v2555 will notify affected players without undue delay and will take all appropriate remedial steps.

Players also have a role to play in account security. You are responsible for maintaining the confidentiality of your v2555 login credentials and for ensuring that your registered email address and phone number remain current. If you suspect that your account has been accessed without your authorisation, contact v2555 support immediately via live chat.

As a v2555 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the v2555 privacy team using the details provided in Section 8. v2555 will respond to all verified data requests within 30 calendar days.

• Right of access: You have the right to request a copy of the personal data that v2555 holds about you. This includes your registration data, transaction history, KYC status, and betting records. v2555 will provide this information in a structured, readable format.
• Right to rectification: If any personal data held by v2555 is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections — such as updating a phone number or email address — can be made directly from your account settings panel. Corrections to identity-related data require re-submission through the KYC process.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies. Please note that v2555 is subject to legal retention obligations that may prevent immediate deletion of certain data categories, as described in Section 5.
• Right to restrict processing: You may request that v2555 restrict the processing of your personal data in specific circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to data portability: You have the right to receive personal data you have provided to v2555 in a structured, machine-readable format, and to request that this data be transmitted to another service provider where technically feasible.
• Right to object: You may object to v2555 processing your personal data on the basis of legitimate interest, including for platform analytics or profiling purposes. You may also object to receiving marketing communications at any time.
• Right to withdraw consent: Where v2555 processes your data on the basis of your consent — for example, for promotional email communications — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how v2555 handles your personal data, please contact the v2555 privacy and data protection team using the following channels:

• Email: [email protected] (plain text — not a link). Include "Privacy Request" in your subject line and describe your request clearly. Our team aims to respond within 30 calendar days.
• Live Chat: Available 24/7 via the v2555 platform. For urgent privacy concerns — such as suspected unauthorised access to your account — live chat is the fastest channel to reach our team. Average response time is 2–5 minutes.

When submitting a privacy request by email, please include your registered v2555 username and the email address associated with your account so that we can verify your identity and locate your records efficiently. Do not include your full password or full payment method account numbers in any email communication.

v2555 reserves the right to update this Privacy Policy at any time to reflect changes in platform operations, legal requirements, or data processing practices. Material changes to this policy will be communicated to registered players via email notification or a prominent notice on the v2555 platform prior to the changes taking effect. The "Last updated" date at the top of this page indicates when the most recent revision was made. Continued use of the v2555 platform following notification of a policy update constitutes your acceptance of the revised Privacy Policy.

This Privacy Policy should be read alongside the v2555 Terms & Conditions and Responsible Gaming policy, both of which form part of the complete agreement between you and v2555. All natural-language content on this page and across the v2555 platform is provided in English in accordance with the platform's language settings for Bangladesh-market players.